Receptionist - Head Office

Job purpose

This newly created role will report into the Head of People -VC and Shared Services, their role will be to be the first point of contact and the face of the support office, providing a warm, professional welcome to all team members and visitors. The role is responsible for creating a positive first impression and supporting the smooth, efficient running of the office environment.

Responsibilities

• Act as the first point of contact for all visitors, providing a professional, friendly welcome and ensuring visitors are signed in and hosted appropriately.
• Maintain high standards in all kitchen and refreshment areas, ensuring they are clean, tidy, well‑organised and fully stocked at all times.
• Manage incoming and outgoing post, including sorting, distributing internal mail and arranging external dispatch.
• Receive, log and oversee all deliveries and collections, ensuring items are directed to the correct teams and stored safely where required.
• Order, monitor and maintain stock levels of office stationery and kitchen supplies, ensuring availability and cost‑effective purchasing.
• Maintain a tidy, well‑presented and professional reception and office environment at all times.
• Oversee general office facilities, promptly reporting or escalating any maintenance, cleaning or facilities issues.
• Ensure the office environment is free from hazards, carrying out regular visual checks and escalating health and safety concerns.
• Conduct and record the weekly fire alarm test, escalating any faults or issues in line with health and safety procedures.
• Support wider People or Office teams with ad‑hoc administrative tasks as required to ensure the smooth running of the Head Office.

Key stakeholders

• People Director
• Head of People VC and Shared Services
• Head of Talent and Engagement
• Head of Safety
• Executive Assistants

 Performance measures

• Greet visitors professionally and confidently at all times.
• Ensure post is sorted and distributed accurately each day.
• Receive and manage deliveries so items reach the correct teams promptly.
• Keep stationery and kitchen supplies stocked and reordered in good time.
• Maintain a tidy, welcoming reception and office environment.
• Identify and report any health and safety hazards promptly.
• Complete and record the weekly fire alarm test accurately and on time.
• Provide reliable day‑to‑day support to the office as required.

Core competencies, operating style, and behaviours  

• Teamwork – working as one team
• Taking ownership – treating the business as if we own it
• Great Communication - drives our success
• Ability to work under pressure & meet tight deadlines
• Resilience - ability to deal with stressful situations
• Values focused, We Care, We Deliver, We are a Team
• Ability to work on own initiative & prioritise workload whilst working as part of a larger teams.
• Proactively sets the agenda
• Gets things executed and done - “Can Do!”
• High integrity and confidentiality essential.
• Excellent communication skills

 Other information

• Salary £28,500 pro rota (£21,375 actual)
• Benefits package including:
  • Annual Bonus Scheme
  • Contributory pension
  • Free lunch
  • 1000’s of discounts via our discounts platform MyWelcomebreak
  • Discounts at our brands on Welcome Break sites

• Grade F
• Part time 8am -2pm Mon- Fri

• Structured career path and bespoke training

Milton Keynes Head Office based