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Reception Manager

Location: 

Fleet, GB, GU51 1AA

Team:  Days Inn (TMDI)

Reception Managers. Made at Welcome Break.

Days Inn Hotel. Fleet Services, GU51 1AA

Starting Salary £22,000 plus excellent benefits. Full Time.

 

As a Reception Manager, you will play a key role in ensuring the effective running of the reception, ensuring standards and procedures are adhered to along with the compliance of operational and finance procedure and controls.

Largely the role is centred on motivating the Guest Services Assistants to look after our guests, handle their requests or queries, ensuring their comfort and satisfaction and taking action where necessary. You will ensure your team are trained on hotel, Welcome Break and statutory standards to ensure the team and the guests are safe and well looked after. You will also manage poor performance to continually raise the standard of the reception and the guest experience.

You will have constant communication with the Guest Services Assistants, Housekeeping, Hotel General Manager, as well as with other departments and managers to ensure all relevant information is shared in a timely manner and a perfect product and guest experience is delivered every time. You will regularly review the guest reviews and feedback to improve service levels within the hotel and may also need to deputise in the absence of the GM and take on back office tasks such as rostas, incentives or performance reviews

 

Qualities we look for

To make it as a Reception Manager, you’ll need to be:

  • Passionate about delivering great customer service
  • A good people manager who can motivate others and lead by example
  • A true multi-tasker able to juggle a range of tasks
  • Business-minded and focused on delivering profitable sales growth
  • Ambitious to develop your management career
  • A good communicator and leader

 

Your experience

  • Ideally you would already have experience in either a hotel Front Office or Guest Service environment.

 

Key benefits for Reception Managers

  • Competitive salary
  • 30 days’ holiday
  • Subsidised meals
  • Contributory pension (after 3 months)
  • Structured career path and bespoke training
  • Free on-site parking
  • Generous discounts on hotel rooms for you and family members

 

Due responsibilities within the role applicants will need to be 18 years of age or over.


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