Service Leader - Hourly

Date: 24-Nov-2021

Location: Derby, Derbyshire, DE72 2WA, United Kingdom, Derby - DE

Company: Welcome Break

Shift Supervisor / Team Leader. Made at Welcome Break

Forecourt , Derby North A50 services , Shardlow

Starting rate: £10.65ph

Fantastic benefits & discounts, subsidised meals, free parking & great career opportunities


Cool head? Passionate about great service? Ready to inspire others? As a Welcome Break Service Leader, your job is to make sure every customer enjoys a great experience when they pull off the motorway for a break. Using our ‘Famous Five Customer Service’ model, you’ll lead and motivate Team Members to deliver superb customer service, consistently round the clock.


You’ll get bespoke training and support to develop your leadership skills and excel in your role. If you want it, you’ll have the opportunity to progress into management roles through our internal career path.   


Qualities we look for as a Service Leader:

  • A good leader and motivator who can inspire others.
  • Fanatical about delivering exceptional customer service.
  • Ready to roll your sleeves up and lead by example.
  • Ambitious to progress in your career


Your experience

You’ll already have experience of leading teams in a customer service environment, ideally in the retail or catering sector.


Key benefits for Service Leader:

  • 28 days’ holiday
  • Contributory pension (after 3 months)
  • Structured career path and bespoke training
  • Free on-site parking
  • On-shift meal allowance - £10 per day 
  • Exclusive savings at well-known high street and online retailers


Due to responsibilities within the Service Leader role, applicants will need to be 18 years of age or over. Hourly rate of pay will differ for under 23’s Please note internally we call this role a Service Leader.


Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.

Job Segment: Hourly, Part Time