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Become a Welcome Break Team Member

Site roles

When you join Welcome Break, a world of opportunities opens up for you. Whatever role you start in, we’ll support you with bespoke training to get you where you want to go.

Depending on the brand you work for within Welcome Break you could be making coffee as a Barista in Starbucks, frying chicken as a Cook in KFC, serving customers in our Forecourts (Petrol Stations) or making sandwiches in Subway. Working as a Welcome Break Team Member is a fun and rewarding role, helping our road-weary customers feel human again

“Since the first day that I joined Welcome Break I’ve received so much support from both my colleagues and managers. This, alongside the excellent training & development programmes,  has meant I’ve been able to progress through the business from a Team Member to a Unit Business Manager.

We celebrate success and work together to achieve business goals and team member recognition is a key factor. We recognise and reward great behaviour through values cards, Kudos and regular team member of the month nominations and make sure our team enjoys coming to work. Having a variety of different brands and teams on-site all working towards the same goal is one of the main reasons why I love coming into work. Every day is different, and that is what makes Welcome Break an exciting place to work"

Typical unit structure

As a Team Member, you’ll join one of our sites in a unit led by a UBM (Unit Business Manager) and can work in any one of the brands in that location.  

You have so many options to progress not only upwards but also across brands. 




Team Member

You’re the face of Welcome Break. The person who welcomes our road-weary customers with a warm, friendly smile and makes them feel human again. Team Members play a vital role, keeping our sites running like clockwork. 

Team Member Specialist

Team Member Specialists are recognised experts in their role – from Coffee Master in Starbucks to Cook in KFC to News and Magazines Specialist in WHSmith. Part technical expert, part quality control, part brand advocate, becoming a Specialist takes your knowledge, skills and career to the next level.

Service Leader

Calm under pressure? Service Leaders keep our units running smoothly day in, day out – motivating the team and coaching them to deliver brand standards. As part of our management team, you’ll make sure every customer gets the Famous Five treatment and leaves with a smile. 

Assistant Manager

Got a head for business? As Assistant Manager, you’ll support the Unit Business Manager (UBM) in all aspects of running the unit, from recruitment and training to managing stock and finances. It’s all about optimising performance and a great stepping stone to a more senior leadership role.

Unit Business Manager (UBM)

Good business acumen? Strong people skills? The high profile role of Unit Business Manager (UBM) could be for you. In charge of your own retail or catering unit, you’ll lead the team and be responsible for delivering profitable growth. Yes, it’s a big ask. But it’s a great chance to take your career further

Are you committed, enthusiastic and have a can-do attitude? From finance to customer service to maintenance, our site support teams help make sure every aspect of a Welcome Break unit or site runs like clockwork – so that customers can be sure of a great experience.

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Site leaders provide strategic and practical direction to our UBMs on site. With sites ranging from 4 units to 22 and teams of up to 300, this isn’t for the faint-hearted. But it’s a great opportunity to make your mark.

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Make your career with us

If we offer you a position at Welcome Break, we'll be doing far more than that. We'll give you the chance to have a great career that could take you anywhere in our business. We promote people based on merit and if you show us ambition, we'll invest in those dreams with excellent training and development programmes.